Compliance at Zintro

For Everyone

We are committed to providing our clients with access to the world's top experts and research participants across a wide variety of industries. We take compliance seriously and have implemented measures to ensure that our services are in full compliance with applicable laws and regulations. Additionally, Zintro has received SOC 2 Type 1 and 2 certification following a comprehensive assessment of the design and operation of our organization's security controls. Connecting top knowledge sources to researchers is a great power, and compliance processes are key to ensuring such power isn’t abused.  

We’ve developed and implemented a multi-tier compliance framework that every expert, employee, and client must abide by in order to work with Zintro. These policies are further outlined in the Zintro Terms of Service and Non-Disclosure Agreement. If you have any questions, please email us at compliance@zintro.com.

For Experts & Research Participants

All experts must be aware of any agreements in place that may limit their ability to participate in research. These may include but aren’t limited to: non-disclosure agreements, employment agreements, client-vendor agreements, independent contractor agreements, master service agreements, non-compete agreement, and more.

All experts are bound by the Zintro Terms and Conditions and Privacy Policy:

  • You must ensure that you are aware of restrictions posed in relevant agreements you’re bound by. If you aren’t sure, always check with your legal or compliance department.

  • You must decline to participate in any project that would violate those agreements or any obligations they may owe to third parties.

  • You must keep all client information (including names, representatives, project briefs, and screeners) confidential.

  • You must not provide confidential (including material non-public) information to clients.

  • You must follow all relevant laws and regulations.

  • You must decline or terminate sharing any information that you aren’t allowed to share according to the agreements or laws you’re bound by.

For Clients

Compliance is critical at every level, including for all behaviors and actions conducted by Zintro Clients. Zintro’s compliance framework is designed to protect all parties, including clients, experts, and employers. Zintro runs compliance checks on every project in the pre-launch diligence stage, during preparation for a project launch, upon launch, and has a compliance-focused individual actively monitoring all projects should any parameters change. Despite the multiple checks at each stage of a project, clients must also do their part to keep all research lawful, legitimate, and compliant.

Clients must ensure the following:

  • You must not seek or coerce an expert to provide confidential information, including material non-public information.

  • You must not push an expert to break any limiting agreements they may have in place with other relevant parties.

  • You must not coerce an expert to break any laws or violate any codes.

  • You must terminate a call and inform Zintro should an expert provide any information that violates any of the points above.

All Other Cases

We understand every organization has different internal compliance standards. Zintro’s framework was designed to be conservative and protective of all parties. If there are additional compliance measures you’d like added to our process, please let your account manager know or email us at compliance@zintro.com.